E-Commerce

Scale your store.
Not your headcount.

E-commerce brands burn cash on domestic ops teams that can't keep up with growth. We place premium offshore talent inside your workflows — customer support, fulfillment ops, creative production, and catalog management — so you scale the business, not the burn rate.

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The Problem

Sound familiar?

Customer support can't keep up

Ticket volume grows with revenue. Hiring domestically at $45–55k per agent doesn't scale. Response times slip, reviews suffer, LTV drops.

Creative production is a bottleneck

Product photography, listing copy, social content, email campaigns — your in-house team is stretched thin and freelancers are inconsistent.

Ops is held together with duct tape

Inventory updates, vendor coordination, returns processing, marketplace management — someone's doing it manually. And they're burning out.

You can't afford the team you actually need

An ops manager, 3 CS reps, a creative coordinator, and a data analyst? That's $400k+ domestic. Your margins won't survive it.

Roles We Place

Common e-commerce roles
that thrive offshore.

✓Customer Support Specialists
✓Order & Fulfillment Coordinators
✓Product Listing & Catalog Managers
✓Graphic Designers & Photo Editors
✓Email Marketing Coordinators
✓Social Media Managers
✓Returns & Claims Processors
✓Data Entry & Analytics Assistants
✓Marketplace (Amazon, Shopify) Specialists
✓Virtual Executive Assistants
The Math

Higher output.
Fraction of the cost.

Without More Staffing
$420k/yr
6 domestic roles: 2 CS agents, ops coordinator, creative, marketing, data analyst
With More Staffing
$160–190k/yr
8 offshore professionals with embedded SOPs, AI tools (in beta), and quality oversight
$230k+
estimated annual savings
The System

How the four pillars work
in e-commerce.

01
Offshore Premium Talent
CS agents who've handled Shopify, Amazon, Zendesk. Creative professionals who know DTC. Ops coordinators who've scaled fulfillment workflows. Pre-vetted for e-commerce.
02
Embedded Workflows
SOPs for ticket escalation, returns processing, product listing QA, campaign launches. Your team isn't guessing — they're executing against proven playbooks from day one.
03
AI Agents (In Beta)
Automated product description generation, customer inquiry triage, review monitoring, inventory alerts, and reporting dashboards. In beta — early access available.
04
Fractional Leadership (Additional Cost)
Senior e-commerce operator who's managed $10M+ brands. Oversees your offshore team, optimizes workflows, catches margin leaks before they compound.
Results

Proof it works.

E-Commerce — Case Study
cuts ops cost 58% while scaling order volume 3x

Replaced 3 domestic ops roles with 5 offshore team members plus embedded SOPs. Customer response time dropped from 24hrs to 4hrs. Creative output tripled.

58%
Cost reduction
24→4hr
Response time
3x
Creative output
FAQ

Common questions about
offshore staffing for e-commerce.

How do I build an offshore customer support team for my Shopify store?
We source CS agents experienced with Shopify, Gorgias, and Zendesk. You interview the finalists, and they start inside pre-built ticket escalation workflows. Most e-commerce support teams are deployed within 2–3 weeks.
What e-commerce roles can be done offshore?
Customer support, order fulfillment coordination, product listing management, graphic design, email marketing, social media management, returns processing, data analytics, and virtual executive assistance all thrive offshore with embedded SOPs.
How much can an e-commerce brand save with offshore staffing?
Most e-commerce brands save 60–70% compared to domestic hiring. A typical team of 6–8 offshore professionals costs $160–190k/yr versus $420k+ for equivalent domestic roles — with the same or better output thanks to embedded workflows.
Get Started

Scale your e-commerce
operations.

One conversation. We'll map your e-commerce operations, identify the leverage points, and show you what's possible.

Book Your Strategy Call →