"If you're an e-commerce brand doing $2M+ and you're still trying to hire domestically for every ops role — you're leaving money on the table."
— Andrew Faris, AJF Growth
The Problem
Sound familiar?
CS tickets are piling up
Every new customer adds volume. Your 2-person support team is underwater and response times are slipping.
Creative can't keep up with media buying
Your media buyer needs 20 new creatives a week. Your designer is still working on last week's batch.
You're still the ops bottleneck
Vendor emails, inventory updates, fulfillment issues — it all routes through you. That doesn't scale past $3M.
Domestic hires are too expensive
An ops coordinator, 2 CS reps, and a designer is $250k+. Your margins can't absorb it.
The Fix
Not just headcount.
A system.
01
Top 5% Offshore Talent
Pre-vetted for e-commerce. Your CS reps know Gorgias. Your media buyers know Meta. Your designers know DTC creative. You interview finalists — we handle the rest.
02
Embedded Workflows
Role-specific SOPs built before your hire starts. Ticket escalation paths, creative brief templates, inventory update routines — documented and ready.
03
AI-Augmented (IN BETA)
Automated product descriptions, customer triage, creative variations, and reporting dashboards. Your team works faster because the repetitive stuff is handled.
04
Managed & Guaranteed
Performance reviews, coaching cohorts, AI training. And if someone doesn't work out — replacement guaranteed, anytime. No fees.
Popular with DTC Brands
Roles that move the needle
in e-commerce.
Customer Support
from $1,200/mo
Email, chat, phone. Gorgias, Zendesk, Shopify. Escalation paths that keep quality consistent at volume.
Graphic Designer
from $1,200/mo
Ad creative for Meta & TikTok, social content, email design, product photography editing. Feed the machine.
Video Editor
from $1,200/mo
UGC cuts, product videos, social clips. Premiere, After Effects, CapCut. Fast turnaround on revisions.
Media Buyer
from $1,700/mo
Meta, Google, TikTok campaign management. Daily optimization, audience testing, ROAS reporting.
Virtual Assistant
from $1,500/mo
Inbox, calendar, vendors, CRM. The operational glue that keeps everything moving while you focus on growth.
Merchandiser
from $1,200/mo
Product listings, catalog management, pricing updates across Shopify, Amazon, and every marketplace.
The Math
Scale the team.
Not the burn rate.
Domestic
$280k+/yr
2 CS reps, designer, media buyer, VA
3–6 month ramp each
You're still managing them
3–6 month ramp each
You're still managing them
With More Staffing
$80–110k/yr
Same 5 roles, offshore + managed
Productive from week 1 with SOPs
We handle performance & quality
Productive from week 1 with SOPs
We handle performance & quality
$170k+ per year in savings
with better output, faster ramp, and zero management overhead
Find your next
high-leverage hire.
One strategy call. We'll map your e-commerce operations, identify the highest-leverage hires, and show you what's possible — fast.
Book a Strategy Call →1
30-min strategy call to map your operations
2
Custom Leverage Map with roles, savings, and timeline
3
We source, deploy, and manage — productive from week one