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  • UX Designer
    We are seeking a talented and passionate User Experience Designer to join our dynamic design team. The successful candidate will play a key role in crafting exceptional digital experiences for our clients. The UX Designer will work collaboratively with cross-functional teams to research, design, and iterate on user-centered solutions, ensuring that our products are intuitive, accessible, and visually appealing. Design team embody ambition, dedication and possess a range of multidisciplinary design skills. Requires engagement in and valuable contributions to new opportunities to lead and manage a growing in-house design team and foster a culture of perpetual innovation. Responsibilities: As a UX designer, you will be working on three main stages of our UX design process - Observe, Reflect & Make. Observe Observing users in their world gives you the opportunity to empathize with their experience, understand their context, uncover hidden needs, and hear their honest and unfettered feedback. Activities include: Using session recording softwares such as Hotjar to analyze and understand user problems Interview users and team members to identify obstacles and gain greater understanding. Analyze and identify trends using softwares such as google analytics. Conduct precedent studies of competitors. Reflect Have empathy to understand diverse perspectives, the flexibility to respond to change and the integrity to stay true to your team’s values. Activities include: Collate and review feedback from team members Create project briefs which incorporate all the data from the previous stage of work. Start to sketch ideas for UX projects. Present findings, designs and ideas to the design team. Make When you go to make, ask others to participate and build on your ideas together. Collaboration with your team members is often where your best ideas are born. Create wireframes and prototypes Create storyboards which exemplify your ideas for marketing team members. Develop presentations for design reviews. Requirements: Bachelor's degree in Design, Human-Computer Interaction, or a related field (or equivalent practical experience). At Least 2-3 years of experience as a User Experience Designer or similar role, with a portfolio showcasing your design process and successful projects. Strong knowledge and understanding of UX / UI Design tools including figma, adobe xd. Understanding of User Session recording software, such as Hotjar. Understanding of workflow / project management software such as Trello, monday.com, basecamp or similar Understanding of photoshop and illustrator (not imperative) Job Type: Full Time Projected Rate: £30,000 plus targets based bonus Projected Work Hours: Work Shift:
  • Inventory Planner
    Responsible for forecasting inventory needs through peaks & valleys of business. Forecasts for future inventory based on historical buys, reoccurring buys and current inventory levels. Review stock to sales ratios and respond to changing sales trends to ensure plan sales. Responsibilities and Duties: INVENTORY PLANNING Analyzing sales data, trends, and customer demands to create inventory forecasts Create live spreadsheet forecasting template Create Import packing list into fulfillment center when they receive a new freight from factory Coordinating with suppliers to ensure timely delivery of raw materials or components to meet production schedules Developing plans for maintaining inventory levels, including determining how much inventory should be kept on hand and anticipating potential shortages Developing policies and procedures for inventory management procedures, including how to handle damaged goods or expired items Developing plans for maintaining inventory levels, including determining how much inventory should be kept on hand and anticipating potential shortages Reviewing orders and shipping schedules to ensure that they meet legal requirements regarding the safe transport of merchandise Communicating with suppliers about order status updates Recommending improvements to inventory management systems based on past results DEMAND FORECASTING Develop monthly sales and inventory forecasts through vendor management tools and demand forecasting. REPORTING Measure business performance and address performance gaps by establishing metrics. Coordinate with other Departments like Marketing, Sales, to get input on data trend Communicate on requirements and share information with team members. Develop and measure inventory levels and service performance through KPIs. Organize, check and distribute product information to departments. Review inventory data to estimate potential utilization. OTHER SUPPLY CHAIN TASKS Coordinating logistics and shipments Gathering and analyzing data and creating reports daily, weekly and monthly Order management COGS analysis Creating shipping labels + invoices Qualifications: Bachelor's degree in business, supply chain or other relevant fields. A minimum of 5 years experience in a demand planning/forecasting role in total supply chain Solid understanding of inventory management practices and procedures. Strong project management skills Have experience using project management tools, Monday.com experience is a plus Strong mathematical and statistical knowledge. Excellent verbal and written communications skills Job Type: Full Time Projected Rate: $12-18/hr Projected Work Hours: TBD Work Shift: TBD
  • HR Admin (Specialized in Sourcing)
    We are a dynamic U.S. based recruitment agency committed to forging strong connections between companies and top-tier talent. With a diverse team that has a presence all over the globe, we stand out by comprehending the nuances of both local and international markets. As we carve out a bigger footprint in the recruitment industry, we are on the lookout for a dedicated HR Admin who possesses a deep expertise in sourcing. Responsibilities: Utilize various platforms, databases, and tools to source potential candidates. Leverage Boolean search strings for targeted candidate searches. Review resumes and applications to match candidates with job requirements. Conduct pre-screening interviews to potential candidates. Update and maintain all candidate information in the database. Cultivate relationships with high-potential candidates for future roles. Collaborate on employer branding initiatives on sourcing platforms. Stay updated with the latest sourcing tools and best practices. Proficiency in using recruitment software and databases. Schedule applicants for initial interviews. Coordinate with colleagues and hiring manager for subsequent rounds. Ensure that candidates receive reminders a day before the scheduled interview. Initiate background checks for shortlisted candidates. Coordinate the onboarding process for successful candidates. Ensure that onboarding presentations including talent agreements are prepared. Other Ad Hoc tasks Requirements: Prior experience in sourcing and recruitment. Proficiency in using recruitment software and databases. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Can handle pressure. Ability to work in a collaborative, fast-paced environment. Understanding of the recruitment process and candidate evaluation techniques. Proficient in English – both written and spoken. Knows how to navigate LinkedIn, Indeed, Upwork, OnlineJobs PH, Click-up, and etc. Job Type: Full Time - Project based to Permanent Projected Rate: $4-$5/hr Projected Work Hours: 40 hours a week Work Shift: PH Time
  • Accounts Receivable Clerk
    As an Accounts Receivable Clerk, you will be responsible for handling customer billing inquiries via email and phone, collecting and posting customer payments, and updating customer subscription profiles. Responsibilities: Monitor the customer ticket queue and promptly respond to customer inquiries regarding billing. Analyze customer invoices, ensuring accuracy, and make adjustments as needed. Resolve discrepancies related to customer payments and account information in a timely manner. Assist in the collections process for past due accounts, following established protocols. Provide feedback on internal processes to optimize efficiency and customer satisfaction. Maintain the confidentiality of sensitive information to protect the organization's value. Continuously update job knowledge by actively participating in educational opportunities. Prepare and distribute monthly statements to customers. Reconcile customer accounts and resolve any discrepancies or issues. Collaborate with the sales team to ensure accurate billing and pricing information. Generate and analyze financial reports related to accounts receivable, such as aging reports, cash flow statements, and collection forecasts. Assist in the preparation of financial forecasts and budgeting related to accounts receivable. Participate in regular meetings with cross-functional teams to discuss accounts receivable-related matters. Assist with the implementation and improvement of accounts receivable processes and systems. Stay updated on industry best practices and changes in accounting regulations related to accounts receivable. Qualifications: Bachelor's degree in Accounting, Management or related field is preferred Previous experience in accounts receivable is preferred. Strong attention to detail and organizational skills to ensure accuracy in billing and data entry. Proficiency in PC operations and data entry skills. Excellent written and verbal communication skills to effectively interact with customers. Ability to work independently and as part of a team in a fast-paced environment. Demonstrated commitment to maintaining confidentiality and handling sensitive information. Flexibility and adaptability to contribute to a diverse and inclusive work environment. Job Type: Full Time Projected Rate: $6-$10/hr Projected Work Hours: 40 hours a week Work Shift: 9am-5pm ET (with flexibility to shift two hours on either side)
  • Financial Analyst and Forecaster
    We are seeking a skilled and experienced Financial Analyst and Forecaster to join our team remotely. As a Financial Analyst and Forecaster, you will play a critical role in analyzing and forecasting revenue, first-time and returning customer numbers, and advertising spend across our diverse portfolio of e-commerce clients. Your expertise will help us make data-driven decisions to optimize marketing strategies and drive the growth of our clients' businesses. Responsibilities: Analyze historical financial data, customer trends, and advertising spend to create accurate and reliable revenue forecasts. Collaborate with the team to develop financial models and projections to support decision-making processes. Monitor and evaluate the performance of our e-commerce clients' marketing efforts and identify opportunities for improvement. Assist in budget planning and allocation of resources based on your financial forecasts. Stay up-to-date with industry trends and changes in the e-commerce landscape to provide valuable insights and recommendations to our clients. Work closely with the CEO and other team members to align financial forecasts with business goals and objectives. Provide guidance and support to our CEO and team on financial matters, leveraging your expertise to help us make informed decisions. Requirements: Bachelor's degree in business, accounting, finance, economics, or related field. 3+ years experience as a Financial Analyst or similar role with a focus on financial forecasting, preferably in the e-commerce industry. Strong financial modeling and analytical skills, with the ability to interpret and present complex data in a clear and concise manner. A background in finance, accounting, or a related field is required. Familiarity with e-commerce marketing, paid acquisition strategies, and customer retention practices is a plus. Proficiency in using tools like Excel, Google Sheets, and financial software for data analysis. Excellent communication and interpersonal skills to collaborate effectively with team members and clients. Highly organized and detail-oriented with the ability to manage multiple tasks and projects simultaneously. Comfortable working remotely and independently, with a proactive approach to problem-solving. Job Type: Part Time Projected Rate: $12-$18/hr Projected Work Hours: TBD Work Shift:
  • Customer Care Manager
    The Customer Care Manager is responsible for leading and overseeing the customer care team to ensure exceptional customer service and support seamless order and customer level operations across our growing portfolio of brands. This role requires a strategic mindset, strong leadership skills, and a deep commitment to customer satisfaction. The ideal candidate will manage the day-to-day operations of the customer care department, drive process improvements, and foster a customer-centric culture. For the right candidate, this role will include order operations management, supporting our supply chain team with seamless customer fulfillment. Responsibilities and Duties: Lead, build and supervise the customer care team, providing guidance, coaching, and performance evaluations. Maintain strong relationships with key clients and stakeholders (internal and external), addressing their needs, concerns, and feedback promptly. Establish and track standardized key performance indicators (KPIs), service level agreements (SLAs) and ticket type identifiers/tags for the customer care team across a portfolio of brands. Create and distribute reporting on customer care performance on a weekly, monthly and quarterly basis, analyzing data to identify areas for improvement. Build and maintain automations within Gorgias (and other platforms) to maximize efficiency and ensure customer touchpoints do not go unmanaged across channels (email, social media, SMS, chat, etc.) Continuously evaluate and enhance customer care standard processes to improve efficiency and deliver a seamless customer experience. Oversee the handling of complex customer issues, ensuring swift and satisfactory resolutions. Collaborate with cross-functional teams, including sales, marketing, and product development, to provide customer insights. Recruit and train junior customer care representatives to enhance the experience for customers across the portfolio of brands. Collect and analyze customer feedback to gain insights into satisfaction levels and drive actionable improvements. Manage the customer care budget, ensuring efficient resource allocation while maintaining high service standards. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent work experience). Proven experience in a customer care or customer service leadership role. Exceptional interpersonal and communication skills, with the ability to build strong relationships with customers and team members. Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions. Demonstrated leadership ability, including coaching, team building, and performance management. Proficiency in customer relationship management (CRM) software and other relevant tools. Experience with Gorgias preferred. Excellent problem-solving skills and a customer-centric approach. Strong organizational skills with the ability to prioritize and manage multiple tasks effectively. Understanding of industry best practices in customer care and continuous improvement. Job Type: Projected Rate: $10-$18/hr Projected Work Hours: TBD Work Shift: TBD
  • Tax Associate
    We are seeking a highly skilled and detail-oriented Tax Associate with proficiency in Lacerte tax software to join our team. As a Tax Associate, you will be responsible for preparing and reviewing tax returns, conducting tax research, and providing support to our clients. Your expertise in utilizing Lacerte tax software will be crucial in ensuring accurate and efficient tax preparation and compliance. Finally, the Tax Associate will commit to working diligently through the U.S. tax season to meet all tax deadline requirements for the client tax returns assigned to the associate. If you have a strong background in tax laws and regulations, excellent analytical skills, and a passion for delivering exceptional client service, we encourage you to apply. Responsibilities and Duties: The essential functions include, but are not limited to the following: Effectively communicate and perform assigned projects on a daily basis (weekdays only) Utilizing the following online software, including but not limited to: - Intuit Lacerte tax software - Intuit QuickBooks Online software - Intuit Practice Management software - Microsoft Office 365 Suite of apps including Outlook (email), Excel, and Teams. - Ace Cloud Hosting Remote Desktop Server (will install on computer) - Adobe Acrobat Prepares complex income, franchise, excise, USF fees and taxes, general corporate taxes (federal and state), sales/use taxes, payroll taxes, telecom, and property taxes with ability for general numbers crunching Conducts, manages, negotiates and settles tax audits for both federal and state taxes Reviews tax information supplied by client and communicated documentation deficiencies to supervisor. Recognizes, anticipates, and resolves tax issues, and makes recommendations. Meets productivity and efficiently standards (billable hours, returns completed, or other performance metric) Stay up-to-date with changes in U.S. tax laws and regulations, and effectively communicate these updates to clients and team members. Provide excellent client service by promptly responding to inquiries, addressing concerns, and offering tax planning advice to maximize financial outcomes. Maintain accurate and organized client records, including tax returns, workpapers, and supporting documentation. Assist in training and mentoring junior staff members in tax preparation techniques and the effective use of Lacerte tax software. Maintain proper equipment and resources required by the job to provide remote work capabilities, including but not limited to a secure location free from potential theft of equipment or data that is the property of the firm, and a strong and reliable internet connection Qualifications: Bachelor’s degree in accounting; Certified Public Accountant or equivalent experience with a public accounting firm; or Specialist in GAAP; or other equivalent education. 3 years of tax experience with at least 1-2 years of mid-level compliance work (complex returns, basic consolidated tax returns, complex 1040’s, partnerships) Working knowledge of tax code and tax regulations Progressive accounting experience in public accounting or similar work environment Ability to work in a remote environment without physical supervision and in differing time zones. Knowledge of Microsoft Office 365, particularly Excel, Word, Outlook, and Teams. High level technical expertise in the full range of international taxation such as Foreign Tax Credit and global tax minimization. Excellent analytical, organizational and project management skills Ability to manage multiple engagements and competing priorities is required. Ability to communicate with clients via an approved method and only when requested by supervisor. Ability to perform tax planning and tax due diligence. Ability to identify outside consulting need and present financial and business case metrics Well-developed presentation skills Excellent customer relationship skills Strong organization, oral, and written communication skills Ability to work with all personnel within the organization and facilitate communication effectively Ability to work independently and manage multiple projects and deadlines Ability to be a team player, flexible, and able to work in fast paced and changing environment Job Type: Part Time Projected Rate: $12-$15/hour Projected Work Hours: Initial = 8am - 12pm CST, or 1pm - 5pm Work Shift: CST
  • Lead List Generator
    You will be responsible for researching and identifying potential customers who are likely to have an interest in our products. You will use various methods, including online research, data analysis, and networking, to build targeted lead lists. Your efforts will directly impact our marketing and sales efforts as you provide a steady stream of qualified leads to the sales team. Responsibilities: Utilize lead generation channels such as email marketing, social media, and cold calling to identify potential business owners who are ready to sell their business. Develop and implement lead generation campaigns to target specific industries and market segments. Organize, Scrape, and maintain lead data in our CRM system, ensuring accuracy and timely updates. Establish relationships with industry influencers, partners, and affiliates to expand our network and reach new audiences. Set appointments with the identified clients and connect them with our brokerage team. Utilize copywriting skills to create compelling messaging and scripts for outbound communication. Provide feedback to the marketing team to help refine and improve lead generation strategies. Monitor and analyze the performance of lead generation efforts, providing regular reports to the marketing and sales teams. Continuously optimize lead generation strategies based on data-driven insights. Collaborate with the sales team to ensure that leads are effectively converted into opportunities and closed deals. Keep up-to-date with industry trends and best practices in lead generation and sales. Requirements: Bachelor's degree in Marketing, Business, or a related field. At least 2-3 years of experience in lead generation, market research, or sales development. Strong understanding of lead generation techniques and best practices. Proficiency in using CRM systems and lead management tools. Prior experience in cold email and lead generation scraping Self-motivated and results-driven with the ability to work independently. Strong communication and interpersonal skills to establish relationships with potential customers and industry stakeholders. Availability of at least 20 hours per week is required. Should be detail-oriented to ensure accurate data. Job Type: Part time to Full time Projected Rate: $7 / hour Projected Work Hours: 10hrs/week Work Shift: Ability to work overlapped hours with PST
  • Quality Editor
    As a Creative Video Editor you will play a crucial role in crafting visually appealing and engaging video content for our clients' brands. Your primary responsibility will be to edit influencer-generated videos, optimizing them for various social media platforms, and creating captivating ads with a higher production value. Your creative flair and ability to experiment with existing content will drive the success of our marketing campaigns. Responsibilities: Collaborate with the team to receive influencer-generated videos with approved content rights. Edit videos, focusing on captions and optimizing aspect ratios for both 9x16 and 1x1 formats. Identify natural stopping points in the videos to create attention-grabbing and intriguing ads. Enhance videos by adding effects, stickers, GIFs, and other elements to elevate production value. Create beautiful and innovative ads by combining existing assets and stock materials. Ensure all video content adheres to copyright and usage rights guidelines. Produce both one by one and nine by sixteen versions of edited videos as needed. Work in parallel with the existing team to maintain a seamless workflow. Editors look for influencers with approved content rights. They use the website Mighty Scout to cross-reference and find photos and videos posted by influencers about the brand. Editors download the photos and videos for editing, focusing on videos primarily. The process involves influencers uploading original 9x16 videos, often showcasing the product. Editors add captions and use transitions and different formats for the edited videos. Requirements: Proven experience in video editing, with a strong portfolio showcasing creative and compelling work. Proficiency in video editing software and tools, such as Adobe Premiere Pro, Final Cut Pro, etc. Ability to add eye-catching captions and understand the importance of engaging storytelling. Familiarity with aspect ratios and video formats for different social media platforms. Knowledge of English language nuances, as our primary market is English-speaking. Excellent organizational skills to manage multiple projects and meet deadlines. A creative mindset with an eagerness to experiment and push the boundaries of video editing. Attention to detail and the ability to maintain brand consistency across different projects. Job Type: Full time Projected Rate: $7 / hour Projected Work Hours: 10hrs/week Work Shift: Ability to work overlapped hours with PST
  • Appointment Setter
    As an Appointment Setter, you will play a crucial role in initiating and cultivating relationships with potential clients. Your primary responsibility will be to schedule appointments for our sales representatives, ensuring a steady flow of qualified leads into our sales pipeline. You will be interacting with potential clients over the phone and via email to understand their needs and effectively communicate the value of our products and services. The ideal candidate should be articulate, persuasive, and possess excellent communication skills. Responsibilities: Conduct outbound calls to prospective clients to generate interest in our products and services. Engage potential clients in meaningful conversations, understanding their needs, and building rapport. Schedule appointments for the sales team, ensuring a smooth transition from initial contact to sales meeting. Maintain accurate and up-to-date records of all interactions in our CRM system. Continuously improve product knowledge to effectively address client inquiries and objections. Provide feedback to the sales and marketing teams to optimize lead generation strategies. Requirements: At least 2-3 years of experience as an appointment setter or in a sales-related role is preferred. Excellent verbal and written communication skills. Strong persuasive and negotiation abilities. High level of professionalism and confidence while engaging with potential clients. Ability to work independently and as part of a team in a fast-paced environment. Familiarity with CRM systems is a plus. Strong organizational and time management skills. Positive attitude and a willingness to learn and adapt. Experience with cold email and understands basic principles of copywriting. Job Type: Full time Projected Rate: $7 / hour Projected Work Hours: 10hrs/week Work Shift: Ability to work overlapped hours with PST
  • User Generated Content Outreach
    As the UGC Outreach Specialist you will be responsible for identifying, engaging, and collaborating with our customers and social media followers to source high-quality user-generated content. Your role will involve building relationships with our community, encouraging user-generated content creation, and curating the best content to feature on our website, social media channels, and marketing materials. Your efforts will contribute significantly to our brand's authenticity and resonate with our target audience. Responsibilities: Initiate conversations with UGC creators on Twitter using templated messages. Customize messages to engage creators effectively and answer any questions that may arise. Transition conversations from Twitter to email for more detailed discussions. Engage in email conversations with UGC creators to provide them with campaign details. Gather specific information required for the campaign, such as product details, sizes, and colors. Coordinate with our team to ensure the creator's order is placed correctly. Utilize GUSTO to add creator information for payment processing at the end of the campaign. Handle contract distribution using docusign for UGC creators, ensuring timely completion. Follow and adhere to a strict timeline throughout the campaign. Respond promptly to creators' inquiries and ensure their questions are addressed efficiently. Proactively follow up with creators to ensure content submissions are on time. Collaborate with our team to address any questions or concerns that may arise during the outreach process. Participate in training sessions to become proficient in using GUSTO and Docusign platforms. Requirements: Proven experience in outreach or influencer management is preferred. Strong communication and interpersonal skills to engage with UGC creators effectively. Exceptional organizational abilities to manage multiple conversations and campaigns simultaneously. Attention to detail to ensure accurate information gathering and contract distribution. Ability to follow strict timelines and work effectively under time-sensitive conditions. Tech-savvy and quick to learn new platforms and tools. Time Sensitive Job Type: Full time Projected Rate: $7 / hour Projected Work Hours: 10hrs/week Work Shift: Ability to work overlapped hours with PST
  • Marketing Director
    We are seeking a highly experienced Marketing Director to help lead our ecommerce business's marketing strategy and execution. The ideal candidate is a results-driven leader and an ecommerce expert, who can develop and implement successful marketing campaigns that drive growth and increase revenue. Responsibilities: Develop marketing and business development strategy and direct implementation of the ecommerce vision and strategy for achieving corporate sales and conversion goals alongside founders. Utilizes messaging, landing pages, promotions, discounts, user reviews, and email campaigns to attract and retain customers. Develop creative briefs based on guidelines, coordinate and work with freelancers to develop assets, and coordinate with team to implement assets where needed Project manage marketing and campaign calendar to maximize for key events throughout the year. Leads the process of developing content for our website, partnering with developer to ensure the vision gets built out and website conversion rate and average order value improves Oversee all aspects of marketing, including branding, advertising, social media, email marketing, SEO/SEM, content marketing, and customer engagement Responsible for coordinating with agencies, and marketing team. Analyze market trends, consumer behavior, and customer insights to inform marketing decisions and improve customer experience Develop and manage the marketing budget and ensure all marketing initiatives are cost-effective Collaborate with other departments, including product development and customer experience, to ensure alignment and support of company goals Develop and maintain strong relationships with external partners, including advertising platforms, agencies, media outlets, and influencers. Continuously monitor, measure, and report the effectiveness of marketing campaigns and adjust strategies accordingly Stay up-to-date with the latest trends and technologies in digital marketing and ecommerce Lead marketing and business development team through various project priorities Management and upholding of standards of CRM database; delegate maintenance tasks, as needed Review performance metrics and other feedback. Iterate on strategy and optimize execution based on results. Requirements: Project management expertise and the ability to manage multiple projects simultaneously Must have the ability to take a project, help figure out what needs to happen, map that out, and work with whoever they need to to implement and complete the project Intermediate to advanced Shopify knowledge Strong reporting and data management skills; must be good at making marketing reporting data Bachelor's degree in Marketing or a related field 10+ years of experience in marketing, with at least 5 years in a leadership role Experience for a Shopify-enabled ecommerce brand is required Proven track record of developing and executing successful marketing campaigns that drive growth and increase revenue Strong analytical skills, with the ability to parse through data to identify insights, but also savvy enough to see the bigger picture and not draw misguided conclusions Excellent communication and leadership skills, with the ability to build and manage a high-performing team In-depth knowledge of digital marketing, including SEO/SEM, social media, paid advertising (Google and Facebook), email marketing, and content marketing Experience with marketing automation tools, such as HubSpot or Marketo is a plus Strong understanding of ecommerce platforms and customer behavior in the online space Very strong planning skills; must have the ability to prioritize a host of needs and projects across the marketing function, always focusing on the highest leverage opportunities Good with people; must have the ability to actively engage with people to follow up, and collaborate to get things done Is the first to discover that something isn’t working or is broken, and proactively suggests and implements a solution. Extreme sense of ownership Addidtional Desirable Skills: Experience selling on Amazon is a plus Job Type: Full time Projected Rate: $18-$20 / hour Projected Work Hours: 40hrs/week Work Shift: 6am to 2pm US CST
  • Customer Service Specialist
    We are seeking a highly motivated and passionate individual to join our team as a Customer Service Specialist. As a Customer Service Specialist, you will be responsible for delivering exceptional customer service that goes above and beyond our customers' expectations. You will be the voice of the hiring company, and will play a key role in ensuring our customers have an outstanding experience with our products and services. Responsibilities: Respond to customer inquiries via email, chat (using Gorgias) in a timely and empathetic manner Act as a sales representative, promote our products and services to customers and identify opportunities to upsell or cross-sell Proactively identify and troubleshoot customer issues, and work cross-functionally with other teams to resolve them Analyze customer data to identify trends and areas for improvement, and work with other teams to implement changes that positively impact the customer experience Conduct customer research to understand their needs and preferences, and use those insights to inform product and service development Develop and maintain a deep understanding of products and services to effectively assist customers and identify opportunities for improvement Manage customer complaints and provide appropriate solutions Provide timely and accurate information to customers on products, services, and policies Collaborate with other teams to identify and resolve issues affecting the customer experience Maintain detailed and accurate customer records and communication logs Participate in ongoing training and development to stay up-to-date on products and services, as well as customer service best practices. Requirements: 3+ years of experience in customer service or a related field Excellent communication skills, both written and verbal, with a strong focus on empathy and active listening Proven track record of delivering exceptional customer service, and a passion for exceeding customer expectations Strong problem-solving skills, with the ability to think creatively and outside the box Demonstrated ability to work independently and as part of a team Ability to thrive in a fast-paced, dynamic environment Familiarity with customer service software and tools, such as Zendesk, Gorgias, or Intercom Job Type: Full Time Projected Rate: $4-$5/hr Projected Work Hours: 40 hrs/week Work Shift:
  • Sales and Administrative Support Specialist
    Sales support + bookkeeping + general administrative We are searching for a smart, adaptive, organized self starter who can help our studio grow sales through customer service and internal administrative support. This position aims to inspire lasting relationships with clients through excellent customer service, while aiding the studio to grow its sales base. The company sells to the design trade, end consumers, and a targeted network of retailers so an aptitude and interest in residential and commercial architecture and decor is critical. This is not a design position, however you will work collaboratively with the team to apply design thinking to the overall customer experience. Ideal candidates are able to learn quickly and have a positive growth mindset with constructive problem solving skills. They should also be well-versed in internal operations including sales, customer service, marketing, and administrative tasks. Responsibilities and Duties: Sales: Field initial in-bound customer inquiries via email and telephone. Enter leads into CRM system and route them according to procedure. Provide preliminary technical information and pricing to customers Execute regular follow up with customers with pending orders Provide post-shipment follow up with customers Create estimates and invoices Liaising with studio’s production team to answer customer queries. Identify prospective customers, lead generation and conversion. Customer Service: Maintain sales and customer service inboxes - providing first level replies and/or routing messages to the proper team members Provide status updates to existing clients Respond to customer queries in a timely and accurate way, via phone, email or chat Acknowledging and resolving customer complaints Processing orders, forms, applications, and requests Providing feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Identify and suggest ways to improve customer experience and internal processes Administrative: Obtaining shipping quotations and arranging for shipment pick-ups and deliveries. Assisting executives with various administrative reminders and follow ups. Record meeting minutes with staff. Marketing: Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy. Maintaining and creating regular content for social media outlets Assisting with promotional activities Additional: Basic bookkeeping and reconciliation Processing accounts receivable Working with an accountant when necessary Skills/Compentencies: Bachelor’s degree in related field Knowledge of interior design, home decor, and basic construction principles. Proven experience as an operations assistant, office manager or sales associate. Computer literate Knowledge of office management systems and procedures Proficiency in Google docs and sheets Excellent time management skills and the ability to prioritize work Attention to detail Excellent written and verbal communication skills Strong organizational skills Constructive, creative problem solving skills Positive, curious mindset Bookkeeping experience with proficiency in Quickbooks Online a plus Relationships: Position to report to and work directly with sales manager for all customer service, marketing and sales functions. For other administrative tasks and bookkeeping duties, position shall report directly to the studio’s CEO. Externally, the position will be the public face of the company's customer service and the ability to build positive relationships and rapport with clients is critical. Job Type: Full Time Projected Rate: $10-$15/hr Projected Work Hours: 8am - 4:00pm EST Work Shift: Flexible
  • Influencer Identification & Outreach
    As an Influencer Identification & Outreach Specialist, you will play a crucial role in expanding the reach through effective influencer marketing strategies. You will be responsible for identifying and collaborating with influential individuals across various social media platforms who align with our brand's values and target audience. Your primary goal will be to establish meaningful partnerships that drive brand awareness, engagement, and ultimately increase sales. RESPONSIBILITIES: Conduct research to identify relevant influencers, content creators, and thought leaders in our niche and related industries. Coordinate the creation of sponsored content and promotional materials in collaboration with influencers, ensuring they align with our brand identity. Stay up-to-date with influencer marketing trends, best practices, and emerging platforms to keep Kynship.co at the forefront of the industry. Influencer Identification Responsibilities: Collaborate with the team to understand their influencer requirements and preferences. Utilize our creator search tools to find influencers with a micro influencer following (1% or higher engagement) who are active and possess exceptional content creation abilities. Initially, identify 50 profiles that potentially match the brand's criteria. Gather feedback from the team on the initial 50 profiles and use it to identify an additional 750 influencers. Thoroughly research each profile, considering factors such as their alignment with the brand, niche expertise (e.g., healthy living, lifestyle, health, and wellness), and past collaborations. Pay attention to the brand's exclusions and ensure that influencers who do not meet the criteria are excluded from the list. Provide team members with insights into each influencer's background, collaborations, and overall suitability for the brand. Aim to complete the influencer identification process for a brand within a week, dividing the tasks into specific timelines. Once the final list of 800 influencers is compiled, take charge of reaching out to them via branded emails and Instagram messages. Utilize provided scripts, customize them as per the brand, and personalize each message to address influencers by their name. Maintain a high level of organization to manage outreach across both channels effectively. Ensure prompt and efficient communication with influencers, responding to their inquiries and questions promptly. Employ our tracking tools to monitor follow-ups and keep records of communications with each influencer. Keep track of influencers' responses, interests, and any other relevant details in a structured format. Collaborate with team members when required to resolve any questions or address influencer concerns. Maintain a systematic record of influencers' information, including names, Instagram handles, email addresses, and their stage in the collaboration process. REQUIREMENTS: Bachelor's degree in Marketing, Communications, or a related field. Strong organizational and time-management abilities. Excellent communication skills, both written and verbal. Familiarity with social media platforms, especially Instagram. Proficiency in utilizing influencer search tools and analytics to identify relevant profiles. A keen eye for detail and the ability to evaluate an influencer's content and suitability for brand collaboration. Prior experience in influencer marketing, digital marketing, or related fields is an advantage. Comfortable in managing multiple tasks and meeting deadlines in a fast-paced environment. Job Type: Projected Rate: $7/hr Projected Work Hours: 10 hrs per week Work Shift: Ability to work overlapped hours with PST
  • Investment/Acquisition Analyst
    We are currently seeking a motivated and detail-oriented individual to join our team as an Investment Analyst/Associate. In this role, you will be responsible for assisting in the identification, evaluation, and analysis of potential investment opportunities. Responsibilities and Duties: JOB DESCRIPTION Sourcing, analyzing, and evaluating potential investment opportunities: You will research and identify businesses that align with our specific financial criteria, geographic preferences, and industry focus. You will work closely with the team to refine our industry perspective and identify key attributes for target industries. Financial modeling and valuation analysis: While not mandatory, experience or a demonstrated capability in financial modeling and valuation analysis would be beneficial. You may be involved in building financial models, conducting valuation analyses, and assessing the financial viability of potential acquisitions. Investment memos and presentations: You will contribute to the development of investment memos and presentations, which will form part of our overall investment thesis. These materials will be used to communicate our investment strategy and value proposition to potential investors, particularly for larger deal sizes. Conducting in-depth market research: Stay up-to-date with market trends, industry dynamics, and economic conditions relevant to the target industries. Analyze market data and trends to identify potential investment opportunities and assess market risks. Evaluating investment proposals: Review business plans, investment memorandums, and due diligence reports to assess the viability and suitability of investment opportunities. Identify key risks and opportunities associated with each investment and provide recommendations based on thorough analysis. Continuous learning and professional development: Stay abreast of industry trends, new investment strategies, and financial innovations. Engage in ongoing professional development activities, such as attending seminars, obtaining certifications, or pursuing advanced education, to enhance investment analysis skills. Assistance with due diligence and negotiation: Although not essential, you may have the opportunity to support due diligence efforts and negotiations with brokers. Strong English-speaking and writing skills will be valuable in effectively communicating and documenting findings during this stage. Engagement with potential investors: As a potential bonus responsibility, you may have the opportunity to join calls with our portfolio of potential investors alongside other team members. This involvement will provide exposure to investor relations and offer insights into the fundraising process. Assisting in deal structuring and negotiation: Collaborate with team members and external advisors in structuring investment deals, including determining valuation, equity ownership, debt financing, and other terms. Assist in negotiating agreements and contracts to secure favorable terms for the fund. Monitoring and tracking portfolio performance: Regularly monitor the performance of the search process to ultimately acquire a business and eventually the acquired businesses. Define and track appropriate key performance indicators (KPIs). Conduct periodic reviews and analysis to assess the financial and operational performance of portfolio companies and identify areas for improvement or potential divestment. Qualifications: Bachelor's degree in a related field (Finance, Business, Economics, etc.) Strong analytical and research skills Excellent written and verbal communication abilities Proficiency in financial modeling and valuation analysis (preferred) Attention to detail and ability to manage multiple tasks simultaneously Self-motivated and able to work effectively both independently and as part of a team Job Type: Part Time Projected Rate: $10-$18/hour Projected Work Hours: 8-4p two days per week or 8-12p 5 days per week (Philippine timezone) Work Shift: Initially part time with the goal to eventually switch to full time
  • Email Designer
    As an Email Designer, you will work directly with the Email Managers. You will work with various design platforms to create and lay out email designs. You will ensure the needed graphics are laid out in a dynamic composition while delivering a clear message of the intended graphic. You will have all the resources you need to be successful and will be in daily communication with team members. If you strive for excellence, are an independent thinker (but also a team player), are incredibly organized, and have a real passion for authentic and creative marketing, then this is the perfect role for you. RESPONSIBILITIES: Designing campaigns and automated emails while following brand guidelines Communicating with email managers and implementers for task fulfillment Collaborate with copywriters and email managers on overall email strategy Attention to detail on all assets created - double-checking spelling, alignment, and margins Keeping strong organization with creative files Researching new industry trends and ideas for improving design and layout skills Who You Are You are excellent at building creative graphics that stand out. You are able to take a written brief and turn it into a dynamic and effective layout and design with efficiency. You are able to take constructive criticism and apply it. You are cool under pressure. You are incredibly detail oriented and able to juggle multiple requests and prioritize your task list based on urgent needs. You recognize how we can solve problems and thrive on helping clients succeed. REQUIREMENTS: Ability to follow strict timelines and work effectively under time-sensitive conditions. Tech-savvy and quick to learn new platforms and tools. Preference for Bachelor’s degree At least one year of experience with email design Strong experience with Figma Experience with Adobe Suite (Illustrator, Photoshop, InDesign) Excellent communication and design skills Problem-solver mindset, heavy attention to detail, and flawless execution of all assigned tasks Job Type: Full Time Projected Rate: $12/hr Projected Work Hours: 30 hours/week Work Shift: CST
  • Graphic Designer - Ads & Email Design
    As a Graphic Designer specializing in Ads and Email Design, you will be responsible for creating visually compelling and engaging designs for our paid advertising campaigns across various platforms. Your primary focus will be on developing eye-catching graphics that effectively convey our brand message and captivate our target audience. Additionally, you will have the opportunity to contribute your design expertise to crafting attractive email templates that align with our brand identity. RESPONSIBILITIES: Design direct-response style and visually appealing graphics for online advertisements, including ads you see in your instagram newsfeed, stories, reels and emails. Collaborate with marketing and content teams to understand campaign objectives and develop creative concepts that align with campaign goals. Ensure all ad designs adhere to brand guidelines and maintain consistency across different advertising channels. Stay up-to-date with industry trends and best practices to continuously improve the effectiveness of our advertising designs. Create and optimize email templates for marketing campaigns, newsletters, and promotional materials. Test and analyze different design variations to improve click-through rates and overall campaign performance. Work closely with the marketing team to implement A/B testing and apply data-driven insights to enhance design strategies. Collaborate with cross-functional teams to support other design needs when required. REQUIREMENTS: At least 3 years experience as a Graphic Designer, with a strong portfolio showcasing successful advertising and email designs. Expertise in using graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.). Solid understanding of design principles, layout, typography, and color theory. Strong comprehension of English language nuances and the ability to incorporate them into designs for English-speaking audiences. Knowledge of current trends in digital advertising, social media, and email marketing. Ability to multitask, work under pressure, and meet tight deadlines. Excellent communication and collaboration skills to work effectively with cross-functional teams. Bonus: Experience in email marketing and proficiency in designing responsive email templates. Job Type: Full Time Projected Rate: $8-$12/hr Projected Work Hours: 9am-5pm EST (flexible) Work Shift: 8 hours
  • Supply Chain Manager
    We are looking for an experienced supply chain manager to ensure our supply chain and logistics operations function properly. In this role, you’ll collaborate with other departments, such as Operations and Finance, to create effective business plans, so teamwork skills are important. You should also have experience in project management, as well as great leadership and communication ability. If you meet these criteria and also possess a strategic, analytical mind, we’d like to hear from you. Responsibilities and Duties: JOB DESCRIPTION Operations Lead the project management of new product development. Place Purchase Orders with Vendors to maintain desired stock levels. Manage overall vendor relationship including Quality control, vendor scorecard and new product sourcing. Plan and implement the overall supply chain strategy. Track orders end to end Determine key supply chain KPIs Suggest solutions for process improvements Identify process bottleneck and implement solutions in a timely manner Train and evaluate others and new members Planning/Forecasting Manage stocks. Create forecasting template for re-order process Generate short term and long term supply plan New Product planning Logistics and Warehousing Book and coordinate shipments Work with 3PL and other related tasks Work with freight forwarders and book the best quote from vendors to the USA. Optimize shipments - units per box, boxes per pallet, etc., optimize fulfillment center choices for cost and speed Sourcing/Procurement (Existing and New Products) Work closely with the design and marketing team for all new product developments. Identify alternative suppliers that can potentially provide savings or as part of a contingency plan. Pricing Negotiation Inline reorders Others Cross checking of invoices to ensure payment of vendors Experience in creating or supporting Budget plan and PO forecast Amazon experience is a plus Troubleshoot listing issues with Amazon support Work with finance in creating budget for expansion requirements Listing Management in Shopify Managing returns in Shopify Qualifications: Previous working experience as a Supply Chain Manager in e-commerce set up Proficiency with inventory management and reporting Hands-on experience with supply chain management software, excel/google sheets for forecast/planning models. Sense of ownership and pride in your performance and its impact on company’s success Critical thinker and problem-solving skills Team player Good time-management skills Great interpersonal BA in Supply Chain Management, Finance, or similar relevant field Advanced skill in excel and Google sheet Negotiation skills Project management skills Excellent communication skills, written and verbal english. Experience using Shopify as e-commerce platform Can handle end to end operations Must be system driven; highly proficient in implementing and maintaining robust systems and processes, including the ability to develop Standard Operating Procedures (SOPs) for new processes. Very strong reporting and communication skills; can provide visual representations of the pipeline, enabling effective tracking of progress and delivery timelines. Job Type: Full Time Projected Rate: $15-$25/hour Projected Work Hours: TBD Work Shift: CST
  • Customer Support Associate
    The person in this role would be the point of contact for the customer. They would be interacting with the customer related to the queries or requests from them. RESPONSIBILITIES: Enhance customer satisfaction, loyalty, and retention by solving their queries. Drive NPS of the company by ensuring Quality Service levels of network stakeholders. TAT adherence for complaints while working with cross-functional teams to ensure customer experience and service recovery is not hampered. Prepare customer feedback on product ranges and new releases, as well as prepare reports. Identifying customer needs and taking proactive steps to maintain positive experiences. Online or E-commerce customer support experience will be preferred. Attend customers' queries on different channels and platforms we operate. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Actively listen to customers, understanding their needs, and providing accurate information and solutions. Process orders, returns, and refunds efficiently and accurately. Collaborate with other teams, such as Sales and Technical Support, to address complex customer concerns. Escalate unresolved issues to the appropriate teams and follow up to ensure timely resolution. Identify opportunities to improve customer support processes and contribute to ongoing improvements. REQUIREMENTS: Any Graduate with 1-2 years of relevant experience. Good communication, writing, and comprehension skills. Problem-solving analytical approach. Excellent knowledge of Microsoft Excel. Team player and ability to work under pressure. Confident, patient, polite, tactful, and diplomatic when dealing with difficult situations. Need to have good written communication and email etiquette. Service on Live Chat. Experience in email and chat support. Job Type: Part Time Projected Rate: $8-$12 per hour Projected Work Hours: 20 hours per week Work Shift: IST Time
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